Il 9 gennaio la Commissione Europea ha inaugurato una piattaforma per la risoluzione delle controversie online a cui per ora possono accreditarsi solo gli organismi di risoluzione alternativa (ADR) delle controversie notificati dagli Stati membri, mentre i consumatori e i professionisti potranno accedervi partendo dal 15 febbraio 2016.
Per mezzo di questa nuova piattaforma consumatori e professionisti risolveranno, grazie all’intermediazione degli organismi ADR (ecco gli organismi accreditati per l’Italia), le controversie online (comprese quelle transfrontaliere) senza la necessità attuale di ricorrere a lunghe e costose procedure giudiziarie.
Un’altro degli scopi secondari della piattaforma è quello di rafforzare la fiducia nel commercio elettronico, e portare sempre più cittadini ad acquistare online.
Tutti i siti di commercio elettronico dovranno indicare obbligatoriamente il link alla procedura.
Alcuni link per approfondire la tematica:
- Direttiva inerente la risoluzione delle controversie online dei consumatori.
- Risoluzione alternativa delle controversie
- Organismi per la risoluzione alternativa delle controversie nei paesi UE.
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